Strategic Operations Manager - Customer Insights & Analytics

Overview In this role you will establish and lead a robust program management and operations discipline for the CIA organization, aligning strategic initiatives with business goals. You’ll provide governance and transparency across the portfolio, driving accountability and measurable progress toward transformation goals like Product Thinking and Proactive Analytics. You will influence executives and coordinate cross-functional teams to optimize value delivery and time-to-market. This is a chance to shape how large programs are governed and how data-driven insights guide decisions. Compensation / Benefitscomprehensive benefits planmedical/dental/vision 401(k) + matchlife insurancedisability benefitspaid holidays and time off Responsibilities Strategic planning & portfolio management: consolidate work into a single portfolio view and drive cross-functional alignment with milestones and resource planning Program governance: establish steering committees, enforce delivery frameworks, track milestones and KPIsStakeholder management and reporting: communicate status to stakeholders, prepare executive-ready updates, highlight risks and mitigations Change management and accountability: drive adoption, ensure accountable leaders provide inputs for budget and reporting Roadmapping and prioritization: define top-line roadmaps, scope initiatives, and measure outcomes against business objectives Operational cadence: maintain planning rhythm, monitor progress, and escalate delays with corrective actions Key requirements Bachelor's or Master's degree in a relevant field 10+ years of large-scale program management, strategic planning, and operational execution Experience shaping governance structures and managing Steering Committees Proven ability to run operational meetings and monitor progress (prioritization, roadmapping)Strong data-driven presentation skills (Power Point, decks) and standardized documentation Change management skills with influence over internal teams and stakeholders Curiosity, problem-solving, and analytical capabilities Experience delivering digital/data products or analytical solutions Experience implementing or optimizing portfolio tools (e.g., Jira Portfolio/Advanced Roadmaps, Airtable)Knowledge of modern data platforms and BI tools (Tableau, Qlik)Cross-functional collaboration Influence and stakeholder management Strong communication and executive storytelling Jira Portfolio/Advanced Roadmaps Airtable Tableau