Assistant Program Manager

Job Description Job Description Assistant Program Manager Work Location: San Jose CAReporting to the Program Manager, the Assistant Program Managerwill play a pivotal role in facilitating HR-based service offerings for a Healthcare client, ensuring the seamless execution and efficient administration of healthcare programs within our client's network. Classification Full-time, exempt position Job Responsibilities: Talent Solutions Delivery: · Work with Program Manager to maintain customer relationship management, fostering positive relations with clients and contingent worker suppliers. · Collaborate with Program Manager to proactively identify and resolve problems, ensuring smooth operations and client satisfaction. · Maintain ongoing communication with contingent workforce and independent contractors. · Provide support for escalated recruitment pipeline activities and contribute to workforce planning efforts. Talent Metrics & Compliance: · Ensure Key Performance Indicators (KPI) and service objectives are met by taking an active role in continuous improvement and customer service. · Prepare scheduled reports and perform clerical and administrative support, including creating Power Point presentations and correspondence. · Perform other duties as assigned or needed to meet client organization needs. Supervision and Performance Oversight: · Participate in onboarding new employees, providing orientation and necessary support. · Ensure the successful supervision and management of our dedicated medical employees. · Assist in overseeing contract performance; promptly escalating issues requiring corporate intervention. · Verify attendance at all assigned posts and positions, upholding the work requirements for all personnel under contract. Safety and Compliance: · Ensure comprehensive understanding and adherence to client-established patient safety and security rules, regulations, and policies among employees. Adaptable Support: · Perform any additional duties and responsibilities as assigned. Minimum Qualifications: · Possess a minimum of a bachelor’s degree accredited by the Department of Education (DOE) in business, healthcare, or a closely related field of study or equivalent experience. · Hold a minimum of (3) years of demonstrated administrative healthcare management or business experience. · Must have excellent interpersonal relationship skills and experience managing customer relations. · Preference for candidates with Project Management Professional (PMP) Certification. Physical Requirements: · Demonstrate physical agility, including the ability to bend, stand, and sit for extended periods. · Be capable of reaching to retrieve documents. · Ability to carry materials and/or file boxes weighing up to 20 pounds. · Expect to travel up to 30% to 40% as part of the role's responsibilities.