Learning Experience Specialist

Overview Envisioned to design and deliver engaging training for Corpay Payables, aligning with the Training & Development division. You will create practical learning experiences, facilitate sessions, and update materials to support learners in performing key tasks confidently. You’ll work across live, virtual, and blended formats, using SOPs and process guides as sources. The role emphasizes continuous improvement, collaboration with the Training Manager, and adapting content as processes evolve. Compensation / Benefits Medical, Dental & Vision benefits from month 1401k plan enrollment Virtual fitness classes Robust PTO with holidays, vacation, sick, personal, volunteer time Employee discounts Philanthropic support and community involvement Responsibilities Deliver learner-focused training to prepare associates for key tasks Design and maintain practical training materials for instructor-led, virtual, blended, and self-directed learning Translate SOPs, process guides, system instructions, and SME input into clear learning experiences Ensure consistent course quality by following team standards for design, facilitation, readiness, review, and training administration Maintain current knowledge of products, systems, processes, workflows, and operational changes Identify learner confusion, gaps, and opportunities to improve training effectiveness Manage assigned training work, course logistics, learner communication, and completion tracking Incorporate feedback from learners, facilitators, stakeholders, and quality reviews to improve content and delivery Key requirements 2+ years of experience in training, facilitation, operations, enablement, customer support, implementation, instructional design, or related field Strong live and virtual facilitation skills Ability to design clear training materials for multiple formats Ability to learn technical systems, workflows, processes Strong verbal and written communication Excellent organization, time management, and attention to detail Ability to manage multiple classes and deadlines in a changing environment Comfort with SOPs, process guides, system instructions, and evolving processes Ability to ask thoughtful questions, identify gaps, and move work forward Proficiency with Microsoft Office and Microsoft Teams Experience with Seismic Learning, Monday.com, Salesforce, Share Point, Articulate, Camtasia, Zingtree or similar tools (preferred)Positive, professional, learner-focused approachstrong facilitation and learner engagementclear communication and audience awarenessproactive problem-solving and curiosity Microsoft Office Microsoft Teams Seismic Learning