Training & Performance Support Developer

Overview In this role, you design and deliver workforce education programs that build capability across Delivery and Transformation offerings. You will partner with SMEs and operations to translate complex content into bootcamps, onboarding, and e-learning, driving learning as a strategic business driver. You’ll leverage AI and Microsoft tools to modernize content, personalize learning, and scale impact. You’ll contribute to a culture of continuous learning and performance improvement within a fast-paced, global environment. This is a hands-on, cross-functional role with meaningful opportunities to influence outcomes and learner success. Compensation / Benefitsmedical, dental, vision, life, and long-term disability 401(k) planbonus opportunitiespaid holidayspaid time off Responsibilities Design end-to-end educational programs, bootcamps, and onboarding curricula for employees and contractors Create multi-format training materials (ILT, vILT, e-learning, job aids, videos, assessments)Apply adult learning principles to ensure scalable and measurable training Maintain and update curriculum library aligned with offerings, regulatory changes, and priorities Collaborate with managers, SMEs, and operations to assess training needs and identify skill gaps Facilitate live and virtual training sessions for dispersed US-based teams Coordinate logistics for training events and post-training follow-up Champion AI and Microsoft tools to modernize content development and delivery Track learning metrics and support data-driven improvements with stakeholders Develop onboarding and continuing education programs for contractor populations Partner with workforce management and vendor teams to align contractor training with performance standards Key requirements Minimum 3 years of experience in customer service, client-facing, education, training, or instructional facilitation roles Minimum 1 year of experience translating feedback into actionable program improvements Bachelor's degree in Education, Instructional Design, Learning & Development Strong written and verbal communication Effective virtual facilitation and audience adaptation Proactive, self-starting mindsetAI literacy for learning design (e.g., using AI tools to accelerate content creation)Microsoft 365 proficiency (Teams, Share Point, Power Point, Word, Excel, One Note)Experience with AI assistants (e.g., Copilot, generative AI tools) for content creation and personalization