Experience Design (XD) II, Content Design - Bank of America Experience Design

Overview In this XD II Content Design role, you will craft human-centered content for complex, enterprise-scale digital experiences. You’ll work with cross-functional teams to shape end-to-end product narratives, information architectures, and AI-powered experiences that drive customer satisfaction and business outcomes. You’ll influence priorities through data and storytelling, deliver content-ready solutions with minimal guidance, and elevate content standards across platforms. This is an opportunity to shape accessible, engaging experiences within a culture that values collaboration and growth. Compensation / Benefitsdiscretionary incentive planbenefits eligiblepaid time offflexible work arrangementscompetitive compensationin-office collaboration policy Responsibilities Craft and deliver compelling, cohesive content across digital products to support end-to-end experiences Apply advanced content design capabilities for content strategy, information architectures, models, taxonomies and production copy Collaborate with cross-functional teams including product management, legal, risk, and engineering Develop content across discovery and delivery workflows with minimal direction Contribute to audits, semantic systems, taxonomies, and reusable content systems for consistency and scalability Design content for AI-powered and multimodal experiences (conversational interfaces, search, recommendations)Define prompts, responses, and content quality for human-in-the-loop on emerging platforms Demonstrate voice, tone, plain language, accessibility, and localization in content Use data, user research, testing, and analytics to inform content choices and priorities Manage multiple design projects, negotiate scope, and resolve blockers with good judgment Advance content standards, design systems, governance, and reusable frameworks across digital initiatives Onboard peers to tools and practices and share learnings across teams Key requirements 5+ years in multidisciplinary content design with end-to-end digital experience expertise Experience delivering content for complex or AI-enabled systems at enterprise scale Experience designing intelligent systems across content, UX, product and data Experience creating content for multi-channel consumer apps and complex transactional experiences Strong user-centered design knowledge and agile/ Lean UX skills Proven ability to ship customer-facing digital products with cross-functional teams Advanced experience with content systems, taxonomies, and design systems, and applying brand and accessibility standards Experience using data and testing to inform content strategy Experience leveraging AI agents or assistants and human-in-the-loop review Proficiency with design, content, and code-enabled tools (e.g., Figma, Copilot, CMS, Lovable, Claude Code)Strong stakeholder management, storytelling, and collaboration skills Self-motivated, delivery-focused with time management and results orientation Willingness to adapt to change and continuous learning Legal, risk, and regulatory awareness applied to content strategy Collaboration Communication Adaptability Figma Copilot Content Management Systems (CMS)