Sr. Cloud Network Engineer

Overview In this role you support Aviatrix customers as part of the Customer Support team, guiding rapid adoption of the enterprise multi-cloud networking and security platform. You will troubleshoot complex issues, contribute to knowledge content, and coordinate with engineering to deliver high-quality solutions. The job combines hands-on problem solving with mentorship and process improvement, in a fast-paced, cross-functional setting. This is a weekend shift (Tue–Sat PT) on the West Coast, offering the chance to influence customer success at scale. Compensation / Benefits 100% employee medical/dental/vision premiums 401(k) matcheducation reimbursement up to $1,000/yearequity and bonus eligibilityflexible vacation policywellbeing stipend Responsibilities Collaborate with sales and engineering to troubleshoot and resolve customer issues Escalate and advocate for customers by reporting product issues to development Create and improve knowledge content, troubleshooting guidance and best practices Lead resolution of complex, high-priority issues with cross-functional teams Provide hands-on support in complex customer environments Propose solutions to leadership and give feedback on implementations Identify opportunities to optimize case management workflows and support processes Mentor Cloud Network Engineers and share best practices Key requirements 5+ years in customer success, resident engineer, network engineer or similar roles Strong networking knowledge: routing, BGP, IPsec VPN, virtualization, Linux, infrastructure software Experience with AWS, Azure, and/or Google Cloud Platform Hands-on experience configuring, testing, troubleshooting various networking products (Cisco ISR, ASA, Meraki, Palo Alto, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonic Wall, Aruba, Sophos)Experience with Python, shell scripting, automation Security products experience is a plus Ability to multi-task in a dynamic environment Availability Tue-Sat PT with potential after-hours supportBS or MS in Computer Science, Math, or related technical field or equivalent practical experience Strong communication with customers and cross-functional teams Mentoring and knowledge sharing Problem-solving mindset and adaptability Networking: routing, BGP, IPsec VPN, virtualization, Linux Cloud platforms: AWS, Azure, GCPNetworking devices and security products experience with listed vendors