Customer Learning Solutions Specialist - Americas

Overview As a Customer Learning Solutions Specialist, you enable and accelerate the use of Cytiva’s education portfolio to help customers adopt and benefit from learning solutions. You will partner with cross-functional teams to tailor learning pathways, onboard customers, and drive ongoing adoption across the lifecycle. Your work translates customer feedback into improved education experiences, supporting Cytiva’s mission to advance human health. This role offers a remote, globally distributed environment with meaningful impact on customers and patients. Compensation / Benefitsremote work arrangementpaid time offmedical/dental/vision insurance 401(k)bonus/incentive pay Responsibilities Serve as the regional expert for Cytiva’s customer education portfolio and enable customer-facing teams to position and recommend learning solutions Engage with customers to identify education needs, guide learning pathways, support demonstrations and onboarding, and drive lifecycle adoption Partner with Commercial teams on learning-focused discussions, needs discovery, and solution scoping Collect customer feedback, identify adoption barriers, and provide actionable insights to improve the learning portfolio and customer experience Collaborate with Commercial, Product Management, Operations, Customer Success and technical teams to ensure a consistent learning experience across functions Key requirements 3+ years in customer education, customer training, technical training, customer success, or related customer-facing roles 3+ years in life sciences, biotechnology, biomanufacturing, bioprocessing, or other technical or regulated industries 3+ years delivering training, onboarding, enablement, or knowledge transfer programs for customers or end users 3+ years supporting customer adoption or implementation of products, services, or technical solutionscollaboration and teamworkstrong communication and presentation skillscustomer-centric mindsetlearning management systems (LMS)digital learning platformsvirtual training