Network Operations Center Technician

Key responsibilities: Receive and resolve client support requests remotely and, when necessary, onsite Troubleshoot Windows desktop and server environments Support Microsoft 365, including Exchange, Share Point, One Drive, Teams, and related applications Manage routine user accounts, permissions, licensing, password resets, and MFATroubleshoot workstation, software, printer, peripheral, and connectivity issues Troubleshoot LAN/WAN, DNS, DHCP, NAT, VPN, wireless, switch, and access-point related issues within the scope of the position Monitor client environments and respond to alerts according to established procedures Support patching, updates, endpoint security, antivirus, backup, and client management systems Assist with workstation and technology deployments Assist senior technical staff with client infrastructure projects, implementations, and maintenance Maintain accurate and complete ticket and client documentation Identify recurring issues and contribute to improvements in monitoring, documentation, procedures, and support processes Communicate clearly and professionally with client partners throughout the support process Maintain ownership of assigned issues through resolution or appropriate escalation Participate in ongoing technical training and professional development

What we are looking for: 2–4+ years of MSP or equivalent IT support experience, including hands-on troubleshooting Strong working knowledge of Windows desktop and server operating systems Experience supporting Microsoft 365, including Exchange, Share Point, One Drive, and Teams Working knowledge of LAN/WAN, DNS, DHCP, NAT, VPN, and general networking concepts Experience troubleshooting workstations and mid-level server issues Familiarity with access points, switches, VLAN assignments, connectivity, and device performance Experience with backup, antivirus, endpoint security, and patch management Strong troubleshooting and problem-solving skills Excellent customer service and communication skills Ability to effectively manage multiple tickets, priorities, and client needs Strong documentation habits and attention to detail Demonstrated ownership, reliability, professionalism, and accountability Clean driving record and reliable transportation Experience with Connect Wise Manage and RMM tools such as Connect Wise Automate/Lab Tech is strongly preferred. Familiarity with Sonic Wall, Netgear, Cisco, VMware, and other common SMB infrastructure technologies is a plus. Details

Location: Mentor, Ohio

Work Arrangement: In-Person Employment: Full-Time

Travel: local client visits, meetings, training, and events

Benefits: Health Insurance Paid Time Off Paid Holidays Retirement Plan Training & Certification Opportunities Professional Development About Griffin Technology Group Griffin Technology Group is a locally rooted IT company serving small and midsize businesses. We partner with our clients to plan, protect, and simplify their technology while providing responsive, reliable, and professional IT support. We’re looking for someone who takes ownership, communicates well, approaches problems thoughtfully, and understands that great technical support is about both solving the problem and providing a great client experience. Our Core Values are: Excellence. Commitment. Innovation. Partnership. Transparency.