VP, Strategic Account & Program Management - CX, Operations Support

Overview In this executive role, you own the governance, strategy, and performance framework for ABM's Strategic Account Management program and ABM Plus cross-selling. You will standardize planning, execution, and reporting across 62+ strategic accounts and multiple Industry Groups, ensuring consistent, accountable results without owning individual account P&Ls. You’ll drive enterprise-wide program improvements, cross-functional collaboration, and scalable governance. This is a high-impact position for shaping how ABM grows strategically across key relationships. Responsibilities Own end-to-end governance of the SAM program, including account leadership roles and enterprise RACIOversee annual portfolio planning, whitespace analysis, and target setting across IGsMandate and coordinate quarterly client reviews (QBRs/CBRs) and maintain supporting infrastructure Manage ABM Plus PMO, incentive structure, and Salesforce-based tracking Establish cross-functional teaming and ensure adoption of governance tools and dashboards Monitor bookings performance and escalate risks to ELT; align with FP&A for reporting Develop training and enablement for Growth Owners and Account Leads; ensure capacity and role fit Maintain relationships with IG Presidents and enterprise leaders to ensure program trust and usage Scale enterprise cross-sell priorities and align ABM Plus with Growth Zones Key requirements 12–15+ years in enterprise program management or strategic/account management 7+ years in complex, matrixed organizations spanning multiple divisions Experience designing or scaling enterprise-wide account governance or cross-sell programs Prior experience as strategic/global account manager preferredPMP, PgMP, or Lean Six Sigma certification preferred Matrix navigation and influence Executive presence and stakeholder management Change leadership and enablement Account governance frameworks (QBR/CBR, RACI)CRM and reporting infrastructure (Salesforce, Client Share)PMO tooling and enterprise reporting