Sr. Communication Consultant, Knowledge Management

Overview In this role you shape and publish high-quality operational and technical content to empower employees and advisors. You’ll collaborate across the firm to align content goals, use data-driven insights to improve information delivery, and manage complex content programs at scale. Your work blends writing, strategy, and problem-solving to enhance client experiences and support cross-functional initiatives. This position offers a fast-paced, collaborative environment with a clear impact on how information helps clients pursue their financial goals. You will have a meaningful hook by shaping content strategy within a leading wealth management firm. Compensation / Benefits 401K matchinghealth benefitsemployee stock optionspaid time offvolunteer time off Total Rewards package Responsibilities Write and edit engaging operational content consistent with brand and tone Publish content across multiple platforms and audit for accuracy Manage multi-stream content projects and coordinate stakeholder discussions Partner with departments to align content goals Independently manage daily assignments and participate in peer review Use analytics to evaluate content effectiveness and identify improvements Lead or participate in team, project, and process meetings Serve as content management SME and assist in training teammates Collaborate with Technology on UAT, test scripts, and content defects in CMSWrite and edit technical and operational content aligned with brand standards Key requirements Bachelor’s degree in Communications, MIS, English or related field 3-5 years of relevant experience in content management, web development, or internal communications Experience with enterprise content management systems and web analytics; Adobe Experience Manager (AEM) preferred Experience creating content for AI-driven delivery platforms (chatbots, virtual assistants)Strong collaboration and teamwork Analytical mindset and curiosity Ability to work under pressure and manage multiple priorities Enterprise content management systems Web analytics Adobe Experience Manager (AEM)