Senior Delivery Director, Program Management

Overview As Senior Delivery Director, you lead the Services Delivery PMO, accelerating customer success on Snowflake journeys. You build scalable delivery strategies, guide cross-functional teams, and partner with sales, GTM, and partners to scale services. You drive quality, governance, and repeatable solutions while optimizing for revenue, utilization, and customer outcomes. This role combines executive-level collaboration with hands-on leadership to redefine how delivery drives business impact. Responsibilities Lead and coach the PM Delivery Team to achieve customer goals and foster high performance Develop and execute strategic business plans with regional objectives including revenue and consumption targets Create accurate financial forecasts for revenue, utilization, backlog burndown, and hiring goals Steer large, complex engagements with executive sponsor engagement and issue escalation Standardize delivery, review proposals, and develop tools to improve efficiency and quality Drive customer satisfaction and delivery quality via post-engagement metrics Collaborate with Sales, Services Delivery, Resource Management, and SI/ Partners to understand engagement needs Coordinate with Practice Directors and Resource Management on staffing and pipeline Develop partner strategies to scale services delivery and maintain consistent quality Partner with GTM to define new offerings and prepare collateral for leadership Support GTM in key sales pursuits and draft/refine SOWs for gaps and risks Create repeatable industry-based solutions across similar customers Key requirements 15+ years of professional services delivery experience with large teams (25+) and accountable for financial targets Strong management consulting background Proven track record building and running a scalable PMO in a consulting or professional services setting Experience with end-to-end PMO governance for internal/external use Experience building high-performing, collaborative teams Willingness to lead by example and handle escalations directly Ability to identify process improvements and optimize operations Experience identifying risks impacting timelines or deliverables Executive stakeholder presence; both internal and external Experience with consumption-based business models, on-premises and SaaS solutions Experience managing cross-functional Professional Services teams and working with delivery partners on quality improvements Ability to forecast and meet/exceed delivery metrics (satisfaction, on-time delivery, utilization)Ability to travel as neededexecutive presencecollaborative leadershipproblem-solving under pressurePMO governance and operating modelsprogram management in professional servicesforecasting and financial planning